Legal & fair use
Fair, transparent, and POPIA-aligned.
Prop Trust Index scores are based on verified platform submissions and should not be treated as legal findings. AI-assisted verification is always human-reviewed before scoring impact.
What we never publish
- Individual complaint text
- Complainant names or contacts
- Unverified allegations
- Defamatory language
Right of reply
- Operators are notified of complaints
- They may respond before score impact
- Resolutions restore deductions
POPIA & data
- We collect only what we need
- Personal info is never published
- Evidence stored privately
- Access limited to reviewers